Cancellation and Refund Policy

In short: if a payment fails or you're charged twice, you get your money back within 5 to 7 business days.

Cancelling before you pay

You can cancel at any point before paying: just close the checkout. Your squares are held for 10 minutes and then released. You are not charged anything.

After you pay

Your plot is placed on the wall the moment your payment is confirmed, so a paid order can't be cancelled. We don't offer refunds for a change of mind once your plot is on the wall.

When we refund

What happened	What we do
Your payment failed but money left your account	Full refund within 5 to 7 business days. Usually this happens automatically.
You were charged twice for the same plot	The extra payment is refunded in full within 5 to 7 business days.
Your payment arrived after your hold expired and someone else bought those squares	Full refund within 5 to 7 business days.
We hid your plot by mistake	We restore it, or refund it in full if we can't.

We don't refund plots hidden for breaking the terms, or hidden at your own request.

How refunds are paid

Refunds go back to the method you paid with, through Razorpay. Once we start a refund it normally reaches you within 5 to 7 business days, depending on your bank.

Asking for a refund

Email thelastwaitt@gmail.com with your Razorpay payment ID (it starts with pay_) and the email you used at checkout. We reply within 2 business days.